AI & Automation

AI Software Development

Custom software and AI products, built faster with AI, with AI inside. Products you sell, platforms and portals, internal tools, and AI added to the software you already use. A first working version takes days to weeks.

See what we build

Clients93 projects · 38+ clients

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What changed in AI software development

Custom software used to be for big companies with big budgets. AI changed how fast software gets built and what it can do once it runs. Your data is what makes it useful.

  1. 01

    Building is faster

    AI writes a large part of the code, and people review it.

  2. 02

    Software can understand

    It reads documents, answers from your files and understands speech. The people using it get answers instead of forms.

  3. 03

    Your data makes the difference

    Everyone has the same AI models. What they are connected to, your data and your process, is what makes them useful.

The AI software we build

Four kinds of project. Each one is built faster with AI, and each can have AI inside.

Products you sell

Your own SaaS product, app or platform that customers pay for, with AI features where they help.

  • SaaS products
  • Web and mobile apps
  • AI features customers pay for

Example: Codnity CRM, our own product

Platforms and portals

Customer and partner portals, marketplaces and booking platforms, where people serve themselves.

  • Customer and partner portals
  • Marketplaces and booking
  • Answers from your data, in the portal

For example, a portal where customers check orders and ask questions

Internal tools

The tools your team works in every day, built around how you work instead of the other way round.

  • CRMs and back-office tools
  • Dashboards and reporting
  • Tools that replace spreadsheets

Example: the data analytics agent

AI in software you already use

AI added to the systems you already have, without replacing them. Your team keeps the same tools.

  • Answers from your own documents
  • AI in your CRM or ERP
  • AI features in your app
More on AI integration

What AI does inside the software we build

These are the AI functions we build in most often. Each one turns something people used to type, search or check by hand into something the software does.

  • Reads documents

    Invoices, contracts and forms become data the software can use.

  • Answers from your files

    An assistant answers questions from your own documents, and shows the source.

  • Understands speech

    Calls and voice notes become text, so the software can act on them.

  • Writes drafts

    Emails, replies and summaries, written for a person to check and send.

  • Spots the unusual

    Amounts, orders or logins that don't fit the pattern get flagged.

  • Forecasts

    Sales, stock and cash, projected from your own history.

AI integration: add AI to the software you already use

AI integration connects a model like Claude or ChatGPT to the systems your team already works in, with only the access it needs. Open a folder to see what AI does in each one.

AI models we work with
  • Claude
  • ChatGPT
  • Gemini
  • and open-source models
    • HubSpotCall notes, next steps
    • SalesforceLead summaries
    • PipedriveFollow-up drafts
    • Dynamics 365Account briefs

    CRM and sales

    6 systems

    Call notes, lead summaries and follow-up drafts inside HubSpot, Salesforce, Pipedrive or Dynamics 365.

    • Business CentralStock and order answers
    • SAPInvoice reading
    • HorizonSpend questions
    • XeroMonth-end checks

    ERP and finance

    7 systems

    Invoices read for you, and questions about spend, stock or cash answered from Business Central, SAP, Horizon, Jumis or Xero.

    • SharePointAnswers from your files
    • OutlookEmail drafts
    • TeamsMeeting summaries
    • Google DriveSearch across documents

    Microsoft 365 and Google Workspace

    8 systems

    An assistant that answers from your SharePoint or Drive files, drafts emails and sums up meetings.

    • ZendeskReply drafts
    • IntercomHelp center answers
    • SlackQuestions in channel
    • WhatsAppCustomer replies

    Support and chat

    5 systems

    Reply drafts, ticket routing and answers in Zendesk, Intercom, Slack, WhatsApp or Telegram.

    • ShopifyProduct texts
    • MagentoOrder questions
    • StripeRefund checks
    • MailchimpCampaign drafts

    Ecommerce and marketing

    6 systems

    Product texts, order answers and campaign drafts in Shopify, Magento, Stripe, Klaviyo or Mailchimp.

    • NotionSearch across your docs
    • JiraTicket summaries
    • PostgreSQLAnswers from your data
    • AirtableRecord updates

    Docs, data and projects

    8 systems

    Search across Notion, Confluence and Jira, and answers from your own databases and reports.

Software products we build and run

We build our own products with the same team and the same way of working. That is how we know what it takes to get AI software into daily use.

  • Voice agent

    Answers and makes phone calls in your customers' language, books meetings and updates the CRM.

    Works in
    your phone line, HubSpot, Salesforce and Google Calendar
    Speaks
    LV · EN · RU
    Hands over
    When the caller asks for a person
    See the voice agent
  • Data analytics agent

    Answers questions about your business data in plain language, with the numbers and the source behind each answer.

    Works in
    your data warehouse, Power BI, Excel, Meta and Google Ads
    For
    Finance, sales and leadership
    Shows
    The source behind every number
    See the data analytics agent
  • Codnity CRM

    Deals, contacts and follow-ups in one place, for sales teams that outgrew spreadsheets.

    Works with
    Gmail, Outlook, Google Calendar and Calendly
    For
    Growing sales teams
    Setup
    Done for you, with your data moved in

How AI software development works with us

Start small, see it working on your own data, then build the rest.

  1. Start with one ideaA short call about what you want to build. If the goal is to take manual work off your team, start with the free automation audit.
  2. A working first versionBuilt in days to weeks and tested on your own data, so you see it work before you commit to more.
  3. Then into daily useWe run it for you or hand it over. Either way, the code and the data are yours.

The honest part: not everything needs AI. If a simple rule does the job, we use a rule. It is cheaper and more reliable.

AI software development FAQ

Short answers to what people ask before an AI software project. Ask Cody for anything else.

What is AI software development?

AI software development is building custom software and AI products with the help of AI: products you sell, platforms and portals, internal tools, and AI added to the software you already use. AI writes part of the code, so it is built faster, and AI works inside the software, reading documents or answering from your files.

How fast can you build AI software?

Much faster than before. With AI, a first working version takes days to weeks, where it used to take months. The full scope depends on what you need, and you see it working before you commit to the rest.

How is AI software development different from AI automation?

AI software development builds something new: a product, a portal or a tool. AI automation takes manual work off your team with workflows and agents inside the systems you already use. See AI automation services.

Can you build a SaaS product with AI features?

Yes. We build software products that customers pay for, from the first working version to billing, accounts and support, with AI features where they help, such as answers from documents or forecasts. We build and run our own products the same way, including Codnity CRM.

When does a company need a customer portal?

A customer portal pays off when customers keep emailing or calling for the same things: order status, invoices, documents or bookings. A portal lets them serve themselves, and with AI inside it can answer their questions from your own data and files.

Can you build internal tools that replace spreadsheets?

Yes. When a team runs its work on shared spreadsheets, we build the tool around how it works: one place for the data, the steps and the approvals, with access per role. Most internal tools connect to the CRM or ERP the company already has.

Which AI features can you build into our software?

The ones we build most often read documents, answer questions from your own files, turn speech into text, write drafts for a person to check, flag what looks unusual and forecast from your history. We pick them by what saves your users time, not by what is new.

What is AI integration?

AI integration is adding AI to software you already use: an assistant that answers from your documents, AI inside your CRM or ERP, or AI features in your own app. You keep your systems, and the AI works inside them with only the access it needs.

Do we always need AI?

No. If a simple rule does the job, we use a rule, because it is cheaper and more reliable. We use AI where a step needs reading, language or judgement.

Do you build AI agents?

Yes. Customer service, voice, sales follow-up and document agents are part of our AI automation services. When an agent is part of a product you sell, we build it into the product.

What is the data analytics agent?

The data analytics agent is our own product: it answers questions about your business data in plain language, with the numbers and the source behind each answer. It works on a data warehouse we set up and run for you. See the data analytics agent.

Who owns the code and the data?

You do. The code, the data and the accounts are yours. We can keep running the software for you, or hand it over to your team.

Which AI models do you use?

We pick the model for each job, such as Claude, GPT or Gemini, and build the software so the model can be swapped when a better one comes out.

Is our data safe in AI software?

Each part of the software gets only the access it needs, and every action is logged. We document which AI provider processes what and where. Under the commercial terms we use, your data is not used to train AI models.

How much does AI software development cost?

It depends on the scope. After a short call, we price the first version as a fixed project, so you know the cost before we start.

Tell us what you want to build

An idea, a process or a tool your team is missing. We reply within one working day.

Talk to the people building it Jānis leads AI & Automation.
Or write directlyhello@codnity.comRiga · London · US East Coast
What do you want to build?
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Cody